Frequently Asked Questions

How do I sign-up for Healing Touch DPC?

You can easily sign up here

How much does it cost to be a member?
What does the monthly membership cover?

The monthly membership covers:

  • unlimited primary care services.
  • direct access with your doctor in-person or via call/text/email/video.
  • wellness-focused personalized care with extended 30-60 minute office visits! 
What services are NOT included?

We provide quality primary care services, however we do not provide hospital services, obstetric services or specialty services. We will assist you in connecting with quality physicians in these areas if needed.

Is there a signup fee to join?

Yes. However for an introductory period the signup fee is $0. This fee contributes to the initial on-boarding process, obtaining of medical records and detailed initial physical examination. Enrollment fee is waived with annual enrollment.

How often do I pay the membership?

Our membership fee is charged monthly, however members can benefit from a waived enrollment fee if membership is paid annually!

Do you take my insurance?

We do NOT bill any insurance in our office as your membership fee covers all of your care at our practice. Both insured AND uninsured individuals are welcome to become members. Insurance benefits can help you cover costs outside of our practice including medications, specialist visits, surgeries and hospital care.

I don’t have insurance, can I join?

Yes, you can join! However, we do NOT bill any insurance in our office as your membership fee covers all of your care at our practice. Both insured AND uninsured individuals are welcome to become members. If you are uninsured, Healing Touch Direct Primary Care pairs well with high deductible health plans. Insurance benefits can help you cover costs outside of our practice including medications, special visits, surgeries and hospital care.

Is the doctor available after hours and weekends?

We are available to our members with options for easily accessible same and next day appointments during business hours.

After hours, our members can text or email non-urgent requests and questions which will be answered the next business day.

For URGENT matters, members can CALL our physician directly if matters can not wait until the next business day.

Any EMERGENCIES must be immediately assessed by calling 911 or by going to the closest emergency room. We recommend having an insurance plan for emergency care, hospitalizations, and specialty care if needed.

Can I re-join if I cancel my membership?

Yes, after cancellation ONCE from the practice you can re-join with a one time re-activation fee of $250. If you cancel subscription twice you can not re-join again.

Is this a concierge practice?

No, this is a direct primary care practice. There are similarities between the two models however the main difference is cost. Direct primary care strives to be affordable for most income levels. Concierge also typically bills your insurance in addition to charging a membership fee while we do not bill your insurance at all. Our focus is on making primary healthcare affordable and accessible.

What if I need surgery, a specialist, get a serious medical illness or need to go to the hospital?

We do recommend having an insurance plan for emergency care, hospitalizations, and specialty care if needed. Healing Touch Direct Primary Care pairs well with high deductible health plans because this is the time to use your insurance.

Are there any discounts available?

*Enrollment Fee: One-time non-refundable enrollment fee of $99 per adult/ $49 per child 

  • Includes: obtaining prior medical records, comprehensive initial physical exam, and onboarding process

*WAIVED ENROLLMENT FEE ($99 savings) with:

  • Annual Membership (instead of monthly)
  • Families of 5+ members (Parents and their children only)
  • College students (ages 19-26)
  • Small Businesses (with 5+ employees enrolled)

*Children’s Membership price: requires an adult membership ($99 without an adult membership)

I am a business owner, can my employees be enrolled as members?

*WAIVED ENROLLMENT FEE ($99 savings) with:

  • Annual Membership (instead of monthly)
  • Families of 5+ members (Parents and their children only)
  • College students (ages 19-26)
  • Small Businesses (with 5+ employees enrolled)
I’m pretty healthy, why should I become a member?

Everyone can benefit from quality and accessible healthcare. If you are healthy, our focus at Healing Touch Direct Primary Care is keeping you that way with our prevention & wellness-focused approach to healthcare! You will benefit from a personalized Health plan and our quarterly wellness visits to help keep you at or moving towards your optimal level of health!

Do you manage chronic pain and anxiety with opioids?

No, Dr. Ayela does NOT prescribe any opioids (Ie- Norco or Morphine) or benzodiazepines (Ie- Xanax or Valium) for chronic pain or anxiety management. However, we do offer other therapeutic methods and non-opioid medications to manage pain and anxiety and will assist in referring you to a clinic that specializes in chronic pain. We do NOT keep any opioid or benzodiazepine medication in our office.

Can children join the practice?

Yes, we have a discounted membership of $49 per month for children enrolled with an adult member. Please note that we do NOT administer childhood vaccinations in our office. We will assist with our children members obtaining their vaccinations through the local Health Department.

Testimonials From Our Members!

Dr. Ayela is the most compassionate physician I have ever had. She has the heart of a teacher and explained every detail about my health to me. Thank you for putting my healthcare first

Samuel K

First doctor’s visit I had in my entire adult life where the doctor was not interested in rushing me in order to get to the next patient. Dr Ayela puts relationship back into medical care

Joyce B

I was recommended to Dr. Ayela to seek a second opinion. Dr Ayela treated me like her only priority for the day and took the time to explain my medical condition to me and my husband. She was a Godsend to us.

Abigail Wilcox